Refund policy

30-Night Trial & Refund Policy

We want you to love your NeckCurvee. If it isn't right for you, you can return it under the conditions below.

1. Request a return first
Email support@neckcurvee.com within 30 days of delivery with your order number and the reason for the return. If your return is approved, we'll reply with a Return Authorization and the return address. Returns sent without a Return Authorization, or sent to any other address, cannot be accepted or refunded.

2. Condition of the item
- The pillow must be clean, undamaged and in working order.
- It must include all accessories (charging cable, user guide) and be sent in its original packaging.
- Items returned dirty, damaged, incomplete or without the original packaging may be refused, or a restocking fee of 15% of the item price may be deducted from the refund.

3. Return shipping
- Return shipping is paid by the customer and is not refundable.
- Please use a tracked shipping service. We can't be responsible for returns lost in transit without tracking.
- The item must be shipped back within 7 days of receiving your Return Authorization.

4. Refunds
Once your return arrives, we'll inspect it within 5 business days. If it's approved, we'll refund the price paid for the returned item(s) to your original payment method within 5–10 business days. If you bought a bundle, the refund is calculated on the discounted price per unit you paid.

5. Damaged, defective or wrong items
If your NeckCurvee arrives damaged, defective or isn't what you ordered, email support@neckcurvee.com within 7 days of delivery with your order number and a photo or short video showing the issue. Once confirmed, we'll send a free replacement or issue a full refund, at no cost to you. You may not need to send the item back.

6. Non-returnable cases
- Requests made more than 30 days after delivery.
- Items damaged by misuse, accidents or not following the user guide.
- Items not purchased directly from our store.

7. Cancellations
Orders can be cancelled within 12 hours of purchase by emailing support@neckcurvee.com. After that, the order is already being prepared and the return policy applies.

Questions? Email support@neckcurvee.com. A real person will help you.